Overview of this Notice
The information we gather
We collect personal identification information. Personal identification information means any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving us any personal information.
How we gather your information
We only collect personal information through the website when you explicitly give it to us. You directly provide our organisation with most of the information we collect. We collect information and process information when you: • Register online or make a enquiry/ request for any of our products or services. • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. • Use or view our website via your browser's cookies. We only use this information for the purpose specified when you make contact. We may use it to reach you to make sure we have your correct details, to provide additional information or to contact you with general or personalised service-related notices and promotional messages. For these purposes, we may contact you via email, telephone, text message or postal mail. What do we do with the information we gather, and why? We use this information to: • understand your needs and provide you with the service you require • process and respond to enquiries • provide you with the information you require • Send offers and provide updates We also: • analyse traffic to the web site in order to understand our visitors’ needs and continually to improve our site for them • collect anonymous, aggregate statistics as well as user specific details. This may include association to social media accounts or identification of IP address
How long we retain your information
We will retain your information on our system until either: • You request we stop sending you information, or unsubscribe from any of our mailing lists • You do not respond to our checking with you that you wish us to continue contacting you about the service you requested If either of these conditions are true, we will delete all the information we hold about you from your use of our website.
Controlling your personal information
It is in our best interest to safeguard your rights as our customer, therefore, we would like you to have a clear understanding of what happens to your personal data once we have collected it. The following list explains your rights as an individual under the EU General Data Protection Regulation: • You have the right to be informed of what we do with your data and to know is what the purpose of collecting and processing is. • You have the right to access your personal data and supplementary information so that you aware of, and can verify, the lawfulness of the processing. You can obtain the following information: a) confirmation that your data is being processed and b) access to your personal data. We will provide this information within one month of the request and free of charge. • You have the right to request us to rectify your personal data if is inaccurate or incomplete. • You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing, although, this can only be done under specific circumstances. Find out more at the ICO website. • You have the right to restrict the data processing, however, this can only be done under specific circumstances. Find out more at the ICO website. • You have the right to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This is commonly known as “data portability”. We will provide this in a structured, commonly used and machine-readable form, free of charge, and we will deliver it you in one month following the request. How to contact us You may request details of personal information which we hold about you. If you would like a copy of the information held about you, please contact us to obtain a Subject Access Request Form. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
General Data Protection Regulations Policy (summary)
The 1974 Rapport general data protection regulation (GDPR) policy is the responsibility of the Data Protection Officer. Personal information means any information that relates to an individual that may be used to identify them either directly or indirectly. A privacy notice describing how our company protects personal information is published on our company website.
Whose information does this policy apply to?
This policy applies to information we collect from: • Customers • Prospective customers • Former customers • People who subscribe to our newsletters, updates, subscriptions • Visitors to our website What is Personal Information? There are two types of personal information that our company may store about individuals that it is in contact with. Our company stores general contact information provided by individuals, with their consent. Our company stores special category data that is a sub-category of personal information, including client notes and information provided by individuals with their consent. Personal information may be stored either electronically or on paper. A person’s details may be collected by our company to undertake its business activities. Business activities include: • Marketing and information • Appointments/ bookings • Information request/ contact forms • Customer feedback forms • Customer notes and files • Certification
How do we process personal data?
Any information stored electronically will be secured by encryption and/or password protection. Any information stored on paper will be protected by restricted physical access. Who has access to personal data? The only people that may have access to personal information are members our company where relevant and appropriate to their role. No personal information is passed on to any other individuals or organisations unless: • it is at the request of the individual; or • the company is legally required to do so How long do we keep personal data? Our company will keep personal data for no longer than reasonably necessary. Data will be kept up to date and changes made as required. If the our company business ceases trading then all personal data will be deleted or destroyed.
Requests by individuals to obtain their contact or personal information held by our company will be honoured. Our company will destroy contact or personal information about individuals if requested by them but this might mean that our company can no longer provide certain services to them. Our company will update any contact or personal information that we know to be incorrect. For further details about these rights please see the Information Commissioner’s website.
If a data breach means that any contact or personal information has been passed to others without consent, the individual and Our company Data Protection officer will be informed. Our company Data Protection Officer/ Director will determine what further action may be required. Individuals whose data has been compromised will be informed.
Testimonial videos, photos and statements are provided by clients who have given their permission for testimonials to be used on our company website. Our company will delete and stop using an individual’s testimonial statement, video, or image at the individual’s request.
How to contact us
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.